All course completers are assigned a dedicated SMART Support Advisor who works with them during classroom and work based training. We provide regular mentoring contact post course with all learners from classroom based programmes, this service is underpinned by Matrix accredited information advice and guidance.
The SMART Support Team offers a complete wrap around support service to learners at all stages of their journey, providing a range of support including diagnostic and assessment, mentoring, referral to specialist interventions and access to the local labour market opportunities.
The Team work in conjunction with our Employer Engagement team to source the types of progressions our learners are seeking, and all learners are included within our vacancy/training distribution lists which are sent out weekly and include details of suitable employment and training opportunities within the learners geographical area. SMART Support will also maintain regular contact with work based trainees in between their Assessor visits which will support sustainment and helps the learner to feel supported.
We work with an extensive database of specialist interventions partners who can assist with things such as debt, housing, addiction and other barriers that impede on the potential for learners to achieve and/or progress.
The quality of the service we provide enhances the learner experience and significantly increases the numbers of learners who achieve progressions post course. The service also ensures that we keep track of all learners post training which provides the opportunity for continual development in the future.
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